Welcome to Calicova Gourmet Spices (“we”, “our”, “us”). These Terms and Conditions (“Terms”) govern your use of our website calicova.co.uk and the purchase of our products. By accessing our site or placing an order, you agree to be bound by these Terms.
Calicova Gourmet Spices is a company registered in the United Kingdom.
Company Name: Calicova Gourmet Spices
Registered Office Address: 8 Brassica Terrace, OX27 8BT, Bicester, UK
Email: [email protected]
By using our website, you confirm that you are at least 18 years old and legally capable of entering into binding contracts.
We sell gourmet food products, including vanilla and other spices.
Product descriptions, images, and prices are provided in good faith. While we make every effort to ensure accuracy, minor variations may occur.
All products are subject to availability.
When you place an order, you will receive an email acknowledgement. This is not an acceptance of your order.
A contract is formed only when we dispatch your order and send you a confirmation email.
We reserve the right to refuse or cancel any order, for example, if payment is not authorised or the product is unavailable.
Prices are displayed in GBP (£) and include VAT where applicable.
Delivery costs will be added at checkout and displayed before you make a payment.
Payment must be made in full at the time of ordering. We accept Visa & Mastercard.
We deliver to addresses in the UK and selected international destinations (where available).
Delivery times are estimates only. We are not responsible for delays beyond our control.
Risk passes to you once goods are delivered, but ownership transfers only once payment is received in full.
As a consumer, you have rights under the Consumer Contracts Regulations 2013:
You may cancel your order within 14 days of delivery, known as the “cooling-off period.”
To exercise this right, you must notify us by email at [email protected] within 14 days of receiving your goods.
Please note: due to hygiene and food safety regulations, we cannot accept returns of perishable or opened food products once sealed packaging has been broken (unless the item is faulty or not as described).
Refunds will be processed using the same payment method you used.
If a product is faulty, damaged, or not as described, please don’t hesitate to contact us at [email protected] within 30 days of delivery. We will offer a replacement or refund in line with your statutory rights.
You must ensure that your account details are accurate and kept secure.
You agree not to misuse our website, interfere with its operation, or use it for unlawful purposes.
All content on this website, including text, images, logos, and branding, is the property of Calicova Gourmet Spices and may not be used without permission.
Nothing in these Terms excludes or limits our liability for death or personal injury caused by negligence, fraud, or any matter where exclusion would be unlawful.
To the fullest extent permitted by law, we are not liable for indirect or consequential losses arising from your use of our website or products.
Your privacy is important to us. Please see our Privacy Policy and Cookie Policy, which explain how we collect, use, and protect your data.
The laws of England and Wales govern these Terms. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.
If you have any questions about these Terms, please contact us at:
Calicova Gourmet Spices
Email: [email protected]
Address: 8 Brassica Terrace, Bicester, OX27 8BT, United Kingdom.
