At Calicova Gourmet Spices, we take great care to deliver the highest quality vanilla and gourmet products. If you are not completely satisfied with your purchase, this policy explains your rights and how we handle returns and refunds.
Under the Consumer Contracts Regulations 2013, you have the right to cancel your order within 14 days of receiving your goods (“cooling-off period”).
To exercise this right, you must notify us in writing at [email protected] within 14 days of delivery.
Because our products are food items, the following rules apply:
Unopened & Unused Products
You may return unopened, sealed, and non-perishable products within 14 days of delivery for a refund. Products must be returned in their original packaging and in resaleable condition.
Opened or Perishable Products
For hygiene and food safety reasons, we cannot accept returns of opened or unsealed food products unless they are faulty, damaged, or not as described.
Faulty or Damaged Goods
If your product arrives damaged, defective, or incorrect, please don’t hesitate to contact us at [email protected] within 7 days of delivery. We will arrange a replacement or provide a full refund at no additional cost to you.
To request a return, please:
Please email us at [email protected] with your order number and the reason for your return.
We will confirm whether your item is eligible and provide return instructions.
Pack the goods securely and return them to the address provided.
Please note: unless the item is faulty or incorrect, you are responsible for return shipping costs.
Refunds will be issued once we receive and inspect the returned goods.
Approved refunds will be processed to your original payment method within 12 working days.
If the item was faulty or incorrect, we will also refund any standard delivery costs you paid.
We currently do not offer direct exchanges. If you would like a different product, please return the item for a refund and place a new order.
If you have any questions about returns or refunds, please contact us:
Calicova Gourmet Spices
[email protected]
8 Brassica Terrace, Bicester, OX27 8BT, United Kingdom
