At Calicova (“we”, “our”, “us”), we are committed to protecting your privacy and keeping your personal data safe. This policy explains how we collect, use, and safeguard your information when you visit our website calicova.co.uk or purchase our products.
We comply with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and the Privacy and Electronic Communications Regulations (PECR).
We collect information in the following ways:
Information you provide directly – e.g. when you create an account, place an order, complete a contact form, or sign up for updates. This may include your name, email address, phone number, billing/shipping address, and payment details.
Automatically collected information – via cookies and analytics tools, such as your IP address, browser type, and how you use our site.
Transactional data – order history, payment confirmations, and delivery details.
We only use your information for legitimate business purposes, including:
Processing and delivering your orders
Communicating with you about your purchases or inquiries
Improving our website, services, and customer experience
Internal record-keeping and accounting
(If you have opted in) sending occasional updates or offers
We do not sell, rent, or share your information with third parties for marketing purposes.
Under UK GDPR, we rely on the following legal grounds:
Contractual necessity – to process your orders and payments
Legal obligation – to comply with tax, accounting, and other legal requirements
Legitimate interests – to improve our services and protect against fraud
Consent – for optional cookies and marketing communications
Our website uses cookies to ensure it functions properly, to improve performance, and (if you agree) to analyse usage.
Essential cookies – required for checkout, security, and site operation
Analytics cookies – to understand visitor behaviour (used internally only)
Preference cookies – to remember your settings
You can control cookies through your browser settings or by using our cookie banner. For more details, see our Cookie Policy.
We keep your personal data only as long as necessary:
Customer and order information: up to 7 years (to meet accounting and legal requirements)
Marketing data: until you unsubscribe or withdraw consent
Cookie data: according to cookie type and browser settings
We only share your data with trusted third parties who help us operate our business, such as:
Payment processors (e.g. Stripe, PayPal)
Delivery and courier services
Website hosting and IT providers
These parties are bound by contracts requiring them to handle your data securely and in compliance with the law.
If we transfer your data outside the UK (for example, through hosting providers), we ensure that adequate safeguards are in place, such as standard contractual clauses approved under the UK GDPR.
You have rights under UK GDPR, including the right to:
Access the personal data we hold about you
Request correction of inaccurate data
Request erasure of your data (where legally possible)
Object to or restrict certain processing
Data portability (receive your data in a commonly used format)
Withdraw consent (e.g. unsubscribe from marketing)
To exercise these rights, please get in touch with us at [email protected].
We use appropriate technical and organisational measures to protect your data, including encryption, secure servers, and access controls.
Our website and services are not directed to children under 16, and we do not knowingly collect data from them.
We reserve the right to update this policy from time to time. Any significant changes will be posted on this page, accompanied by an updated “last revised” date.
If you have any questions about this Privacy Policy or how we handle your data, please contact us:
Calicova Gourmet Spices
Email: [email protected]
Address: 8 Brassica Terrace, Bicester, OX27 8BT, United Kingdom.
If you are not satisfied with our response, you have the right to complain to the Information Commissioner’s Office (ICO) at https://ico.org.uk.
