Yes, all payments are processed securely using trusted payment gateways. We do not store your card details.
We accept major debit/credit cards.
Once processed, refunds usually take up to 7-14 working days to appear in your account.
Email us at [email protected] with your order number, and we’ll send you return instructions.
For safety and hygiene reasons, we can’t accept returns of opened or perishable food items. If your item is faulty, damaged, or not as described, please contact us for a replacement.
Our courier will either leave your package in a safe place, with a neighbour, or provide instructions for re-delivery/collection.
UK orders usually arrive within 2–5 working days after dispatch. International delivery times vary but will be shown at checkout.
Yes — we ship to selected international destinations. Delivery times and costs vary depending on your location, and customs charges may apply.
Yes, our vanilla and gourmet spices are curated for both home cooks and professional chefs.
If your order hasn’t been dispatched yet, please email us at [email protected] as soon as possible, and we’ll do our best to help. Once shipped, we’re unable to make changes.
The flavour and aromatic profile of our vanilla is influenced by the species, production location, curing process, and storage conditions. This natural setting infuses Vanilla Maya with the terroir, just as fine wine or speciality coffee reflects the soil and soul of its region.
